Pipecat Command

Sign in to continue

Use your Google workspace email to access the console.

or use email

Realtime AI Voice | GPT-4o-mini + ElevenLabs

Operations Command

Enterprise cockpit for live voice automation, routing, and analytics.

Total Calls 0

Last 30 days

Success Rate 0%

Completed without fail/busy

Average Duration 0s

Conversational handle time

Fail / Busy 0% / 0%

Failure & busy incidence

Daily Call Trends

Volume per day with current filters.

Start Outbound Call

Route via selected agent identity and confirm instantly.

Call History

Date Agent Summary Sentiment Status

Build an Agent

Use curated templates for fast starts or craft your own persona from scratch.

Select a template card to preview its capabilities.

Agents

Tap a card to edit or use quick actions.

Conversation Insights

At-a-glance health across all filtered calls.

Total Calls

0

Completion Rate

0%

Avg Duration

0s

Fail / Busy

0% / 0%

Sentiment Mix

Calls by Agent

Conversations

Click a row to load details.

Date Agent Customer Status Route Duration

Messaging Channels

Channel Interactions

Monitor website widget, voice, callback, Facebook, and Instagram conversations in one place.

Meta Channels

Facebook Messenger & Instagram DM

No Meta channels loaded.

Unified Inbox

Channel Interactions

Select an interaction Widget chat, widget voice, callback calls, Facebook, and Instagram transcripts appear here.

Appointments

View every booked appointment and filter by owner or date range.

Calendars

Browse all calendars with available and reserved slots in a compact grid.

Page 1

Manage Calendars

Create, edit, off days, and slot size (15/30/60 minutes).

Create calendar

Opening hours
Dates off
Availability preview (next 7 days)
Google sync (optional)
Microsoft Outlook sync (optional)

Not connected.

Calendly booking (optional)

Not connected.

Bookings are created directly on the selected Calendly event type (requires a paid Calendly plan for API bookings).

Google Calendar Link

Import a Google calendar as a new local calendar, or link it to an existing one.

Notebook

Review structured notes collected across every agent.

Tools Control Center

Production-ready configuration for knowledge, messaging, integrations, and webhooks.

Sources

Indexed Knowledge

Templates

Message templates now live inside the Automation workspace.

Create templates, connect providers, and attach rules in one place so you do not have to jump between tabs.

Automation Workspace

Set up providers, create templates, then attach clear automation rules to any agent.

Use this area in order: connect a messaging provider, save reusable message templates, then decide when each agent should send them and to whom.

Providers 0 No default provider
Templates 0 No templates yet
Active automations 0 No rules yet
Appointment confirmations 0 Rules triggered after booking

Step 1

Messaging Providers

Connect an org-level Twilio account or webhook provider. Mark one as default if most rules should reuse it.

Connected Providers

Every agent in this organization can use these accounts.

Step 2

Message Templates

Create reusable templates once, then use them in any automation rule across the organization.

Click to insert variables
Select an agent to load available variables for this template.

Saved Templates

Edit any template to reuse it in booking, follow-up, or reminder automations.

Approved WhatsApp Templates

Fetched from Meta Business and used for WhatsApp automation delivery.

How To Use This

Three simple decisions
  1. Set a provider: save Twilio or webhook delivery once for the organization.
  2. Create a template: save reusable message text with variables like {{date}} and {{time}}.
  3. Choose the event: for booking confirmations, use When appointment is booked.
  4. Choose recipients: caller, owner, both, or one or more custom numbers.
Recommended: Set one default provider, create one appointment confirmation template, then reuse it across many agents.

Step 3

Message Automation Rules

Pick an agent, choose an event, choose a template, then save. Booking confirmations fire from the backend after a real appointment is created.

What do you want to do? Pick a goal and we will set everything up. You can adjust it after.
1. When should the message be sent? Choose the agent and the moment. Tool moments fire only when that tool succeeds.
Booking confirmation rules run only after a real appointment is created.
2. Who should receive it?
3. How should it be sent?

WhatsApp delivery is handled automatically with your approved WhatsApp template — nothing else to set up.

4. What should it say? Pick a ready-made message, or write your own.
Select an agent to see which variables are available for this automation.
Advanced options (optional)

Active Rules

Review what each agent will send and when it will fire.

Create Integration

Quick Setup: Pick an example, click Test API, then click Save Integration.

Example API from doctor_api.py: GET http://127.0.0.1:4000/services/haircut

How to call your API

Add endpoint path and required fields in plain language.

Required fields

Example: doctor_id, order_number, property_id. We build the JSON for you.

? Field type help: Primitive = exact value, Free text = notes/sentence, Resolvable entity = multi-language smart mapping.
Advanced request templates (JSON)

Optional advanced JSON fields (auto-generated values from required fields will be merged):

Connected Integrations
Webhook Rules

Active Webhooks

Your profile

Update display details that appear in activity logs.

Signed in as

-